Privacy Policies
Hotel Auberge de la Langouste (“Auberge de la Langouste”) recognizes the importance of privacy, security and data protection for its customers and for all data subjects who may have their Personal Data (as defined below) or other nature processed, through the Auberge de la Langouste systems. Auberge de la Langouste uses best efforts to provide adequate protections in all of its operations and to implement the most consistent and rigorous policies and procedures.
This Privacy Policy informs you, who visit the Auberge de la Langouste website or mobile application, or who provides data, regardless of its nature (“You”), the privacy practices of Auberge de la Langouste and indicates the choices You can do in connection with the collection and use of data relating to You.
For the purposes of this Privacy Policy, personal data (“Personal Data”) means any data that refers to an identified or identifiable natural person. Personal Data will be of the nature of Personal Data whenever there is the possibility of You being identified, directly or indirectly, by reference to a unique identifier such as, for example, your name, an identification number, location data, or other specific factors of your identity. In relation to Auberge de la Langouste, Personal Data of the Partner are not, in principle, considered Personal Data.
SCOPE
This Privacy Policy describes the processing – which includes the collection or access, use and storage – of your Personal Data by Auberge de la Langouste.
By agreeing to this Privacy Policy, You declare and agree that Auberge de la Langouste may process your Personal Data in accordance with the terms established here.
THIRD PARTY APPLICATIONS
This Privacy Policy does not apply to third-party applications, products, services, websites or social media features that may be accessed through links we provide for your convenience and information (“Third-Party Applications”). Accessing these links will cause You to leave the Auberge de la Langouste virtual environment and may result in the collection or sharing of information about You by third parties. Auberge de la Langouste does not control, endorse or make any guarantees regarding Third Party Applications or their privacy practices, which may differ from those of Auberge de la Langouste. In this regard, we encourage You to carefully read the privacy policies of any Third-Party Application with which You interact before allowing the collection and use of your Personal Data.
PERSONAL DATA COLLECTED BY THE WEBSITE AND APPLICATION
Auberge de la Langouste collects your Personal Data when You access the Auberge de la Langouste website or application. When contacting Auberge de la Langouste for the purpose of making reservations, You must provide us with your name, your contact information such as email address and telephone number and your credit card number.
If and when your Personal Data is collected in another environment or for other purposes (for example, employment registration), You will be duly notified and, consequently, will have the opportunity to exercise your right to choose.
Whenever You visit the Auberge de la Langouste website, Auberge de la Langouste also receives and records on its servers your browser logs, including the type and version of the operating system of your computer or mobile device, browser type and language , IP address and geographical areas derived from your IP address, Auberge de la Langouste cookie data, archive data, timestamps of access and duration of visits, the websites visited before accessing the Auberge de la Langouste websites . We may relate this data to the Personal Data that You provide for the purposes described in this Privacy Policy.
When You use our mobile applications (websites), we also automatically collect information about your mobile device and your use of and activity on our mobile applications. For example, we collect Your device's mobile operating system type and version, browser type, device type, geo-location data, Wi-Fi network connection data, Internet Protocol (IP) address, device identifiers , records of date and time of access and duration of visits and other data.
PERSONAL DATA COLLECTED BY THIRD PARTIES
We may receive your Personal Data when You provide it to a third party for the purposes of making reservations at Auberge de la Langouste. In this process, third parties use their own means to collect data concerning You and, through a Contract, they allow Auberge de la Langouste to also have access to this data so that reservations can be made.
Third parties that collect data have a legal obligation to obtain the respective consents and authorizations (the “Consents”) that You freely and unequivocally wish to give for the processing of your Personal Data. Auberge de la Langouste relies on the content and scope of these Consents to appropriately process your Personal Data. Although Auberge de la Langouste contractually requires that the Consents obtained by third parties are adequate, that is, they comply with applicable legislation and, mainly, reflect the purposes of the processing of Personal Data, Auberge de la Langouste is exempt from any liability arising from the possible inadequacy of these Consents.
In relation to Personal Data obtained through third parties, Auberge de la Langouste's commitment is limited, in principle, to providing You with the greatest possible transparency regarding the way in which Auberge de la Langouste accesses, stores and uses your Personal Data . Auberge de la Langouste does this as a way of establishing a relationship of trust with You. There is no legal obligation on Auberge de la Langouste to do so.
PERSONAL DATA COLLECTED DURING THE STAY
Auberge de la Langouste values excellence in offering its luxury hotel services. To provide an increasingly efficient and personalized service, Auberge de la Langouste collects, stores and uses Personal Data from its guests during their stay at the hotel. The Personal Data collected during the stay concerns the characteristics, preferences and history of each guest at Auberge de la Langouste. Personal Data about past incidents at the hotel, shoe size, clothing size, dietary restrictions, allergies, specific requests, likes, predilections, aversions and habits may be collected during your stay at Auberge de la Langouste.
Personal Data collected during the stay at Auberge de la Langouste is processed for the benefit of the respective guest, with the purpose of providing an individual and unique service. Auberge de la Langouste understands that Personal Data collected during the stay may relate to the privacy of its guests. Therefore, Personal Data collected during your stay is kept confidential and secure, is only accessible to our internal team and is used when necessary to provide guest service.
When checking in for accommodation at Auberge de la Langouste, You understand and agree that your Personal Data may be collected during your stay, including by observing your behavior, characteristics and predilections, and that it will be used in the own accommodation or on future occasions. Bearing in mind that the personalization of the hotel service is a process that is consolidated over time and with guest experiences, Personal Data collected during the stay remains permanently stored by Auberge de la Langouste. You may exercise, in accordance with applicable legislation and this Policy, your rights in relation to Personal Data collected during your stay, including the right to delete your Personal Data.
PERSONAL DATA COLLECTED FOR WI-FI ACCESS
To access the Wi-Fi internet service in the Auberge de la Langouste premises, your personal data may be collected as a requirement for your connection, and will only be used for this purpose.
PERSONAL DATA COLLECTED AUTOMATICALLY
Cookies are text files containing small amounts of data that are transferred to Your device, or more precisely, to the browser You use on your device, when You visit a website. The entity that places the cookies in your browser can then read the information contained in the cookie, according to the settings assigned to it. Cookies are typically classified as either "session cookies", which do not remain on Your device after You close your browser, or "persistent cookies", which will typically remain on Your device until You delete them or, alternatively, they expire.
When You visit our website, we place information on Your computer in the form of a cookie, which is automatically recognized the next time You visit us. Cookies allow us, for example, to adapt our website to suit your interests. If You do not want Auberge de la Langouste to recognize Your computer again later, set Your web browser to delete cookies from Your computer, block all cookies, or warn You before a cookie is saved. Please note that it is possible that once You request this deletion, You will no longer be able to take advantage of all the functions of the Auberge de la Langouste website. In this regard, please note that Auberge de la Langouste uses certain cookies that are not related to online advertising: (i) account access security cookies; (ii) functional cookies, which preserve the functionality of navigation elements; and (iii) language or regional setting cookies.
Auberge de la Langouste may also track IP addresses for the purposes of administering its systems, to report aggregated information, for site tracking, to prevent our servers from being hacked and for other uses described in this Privacy Policy.
HOW WE USE YOUR PERSONAL DATA
Auberge de la Langouste uses your Personal Data to offer hotel services, especially to make reservations and also to ensure that your stay is an exclusive experience.
Auberge de la Langouste also uses your Personal Data to improve its relationship with You and to provide You with better services, including personalizing Your interaction and experience with us. For example, we may use your Personal Data to:
conduct our ordinary business operations, including to verify your identity, complete transactions and orders for our products or services, administer your account, process payments, and perform business research and analysis;
for staff training and quality assurance purposes (which may include monitoring or recording calls to our customer support) and improving our internal operations and performance of systems, products and services, including innovation activities such as the creation of new products , resources and services using research and development tools and incorporating data analysis activities.
improve Your experience with Auberge de la Langouste by maintaining accurate contact and registration data, offering appropriate and enhanced products, services and features that may interest You and enabling You to participate in contests and surveys;
respond to your comments, questions and complaints;
send You service-related information, including confirmations, invoices, technical notices, updates, security alerts, and administrative and support messages;
inform You about promotions, upcoming events and news about products and services offered by Auberge de la Langouste and our Partners;
relate or combine information about You with other data We receive from third parties, to help understand Your needs and provide You with a better, more personalized service;
enforce our terms and conditions or protect our business, Partners or customers;
prevent, investigate and deter fraudulent, unauthorized or illegal activities.
Auberge de la Langouste may transfer your Personal Data to third parties. With your unequivocal Consent, Auberge de la Langouste may also combine your Personal Data with data that Auberge de la Langouste collects automatically and with Personal Data that Auberge de la Langouste receives from third parties.
SHARING AND TRANSFER OF PERSONAL DATA
We do not share Personal Data with third parties unless You have previously agreed to this or there is permission or obligation based on law.
We may transfer Personal Data to other Auberge de la Langouste entities. To ensure that your Personal Data remains secure, all companies that are part of the Auberge de la Langouste group are contractually obliged to comply with this Privacy Policy and to observe our internal rules of conduct regarding privacy. Our internal policies and standards are also communicated to our employees annually, as part of our specific compliance program. By accessing this website, You agree to the transfer and sharing of your Personal Data between Auberge de la Langouste entities.
Like any other company, Auberge de la Langouste relies on service providers to manage and support, on behalf of Auberge de la Langouste, certain aspects of our operations. Such service providers may be located in Brazil or other countries and may provide services such as data hosting, IT and cloud computing services, debt collection, fraud management services, customer support and advertising and marketing activities. Our service providers are contractually obliged to adequately safeguard any Personal Data they receive from Auberge de la Langouste and are prohibited from using Personal Data for any purpose other than the performance of the services under their responsibility in accordance with instructions given by Auberge de la Langouste .
We may also share your Personal Data when we believe, in good faith, that we have an obligation to: (i) comply with a law, regulation or court order; (ii) respond to requests for information made by regulatory bodies, police authorities and other public authorities, including in cases relating to national security; (iii) enforce and/or protect property or rights of Auberge de la Langouste, including to investigate fraud and help prevent security threats, including information security, or other criminal or malicious activities; or (iv) protect the legitimate interests of third parties, including the personal safety of Auberge de la Langouste employees.
Auberge de la Langouste may, for strategic reasons, among others, decide to sell, buy, merge or reorganize its businesses. In these cases, Auberge de la Langouste may share or transfer your Personal Data with/to potential interested parties or buyers.
Auberge de la Langouste may also share your Personal Data with: (i) credit assessment and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts to us); (iii) other third parties, including our business partners, in this case upon prior notice and after their respective consent. If You choose to provide your Personal Data to these third parties, your Personal Data will be treated in accordance with their privacy policy, which may differ from Auberge de la Langouste's policies and practices.
ADVERTISING AND MARKETING
You agree that we may collect, process and use your Personal Data for advertising or market research purposes and, in particular, to improve Auberge de la Langouste services. We may collect, classify and use your Personal Data together with that of other Personal Data holders in order to improve our services. Furthermore, Auberge de la Langouste may use your Personal Data to offer you exclusive services and special opportunities that are compatible with your characteristics and predilections.
CHILDREN'S PRIVACY
Auberge de la Langouste only collects or processes data from children with due authorization from their parents or guardians and strictly for the purpose of checking in and offering the necessary services during the stay. Except as provided above, Auberge de la Langouste does not deliberately collect or process Personal Data associated with children.
COMMUNICATIONS VIA EMAIL AND INSTANT COMMUNICATIONS
We will only use your email address and telephone number for the purposes for which You have authorized their use (for example, responding to messages sent by You via the Auberge de la Langouste website). You will only receive advertising from Auberge de la Langouste by email if you have agreed to this or if Auberge de la Langouste has the legal support to do so without your authorization.
If You have expressly agreed to receive mail marketing or newsletters (for example, when registering or at a subsequent login), You will have agreed to receive communications with content selected or prepared by Auberge de la Langouste or emails with advertising to the email address You provided to us. Announcements from Auberge de la Langouste may be made at regular or irregular intervals. In addition to information belonging to Auberge de la Langouste, these communications may contain offers from Auberge de la Langouste's commercial partners or third parties. You can unsubscribe from communications from Auberge de la Langouste at any time at Info@aubergedelalangouste.com.br or, when available, through the link present in the messages themselves.
PERSONAL DATA SECURITY - PROTECTION OF YOUR PERSONAL DATA
Auberge de la Langouste adopts the usual physical, electronic and managerial security procedures and standards, including encryption and passwords in an effort to protect your Personal Data against unauthorized access and disclosure, as well as to prevent nuisance or unwanted communication (spam). However, please be aware that no company, including Auberge de la Langouste, can fully eliminate the security risks associated with the processing of Personal Data.
The Personal Data we collect may be retained for as long as necessary to fulfill Auberge de la Langouste's legitimate business purposes, including the purposes described in this Privacy Policy, or for a period of time specifically required or permitted by applicable law or regulation.
EXERCISE YOUR RIGHTS
Auberge de la Langouste respects the rights that You have as holder of personal data and allows them to be exercised in accordance with applicable legislation.
Therefore, You have the right to confirm whether Auberge de la Langouste processes Personal Data concerning You and to access the Personal Data that You have provided to Us or that We maintain about You.
Auberge de la Langouste strives to ensure that the processing of Personal Data is in accordance with legislation and respects the rights and interests of holders of personal data. If you notice that Auberge de la Langouste maintains incomplete, inaccurate or out-of-date Personal Data, You have the right to request that it be corrected. Likewise, if You find that Auberge de la Langouste processes unnecessary or excessive Personal Data or that the processing does not comply with the law, You have the right to request the anonymization, blocking or deletion of the Personal Data subject to the irregularity .
Furthermore, You have the right to request information about the possibility of not providing consent and the consequences of such denial. If you have previously granted your consent, You have the right to revoke it and request the deletion of Personal Data whose processing was authorized by means of this consent.
Furthermore, You have the right to request clarification on how Auberge de la Langouste processes your Personal Data. Likewise, You have the right to request information about the entities with which Auberge de la Langouste has shared your Personal Data.
If You wish for the Personal Data that Auberge de la Langouste maintains about You to be shared with another service or product provider, You have the right to request Auberge de la Langouste for its portability.
The exercise of the rights set out above must be done through Info@aubergedelalangouste.com.br and your request will be analyzed by those responsible for privacy and protection of personal data at Auberge de la Langouste. In certain cases, your request may be denied based on a legitimate basis, such as when compliance with what was requested could lead to the exposure of Personal Data concerning another holder of Personal Data, in cases where Auberge de la Langouste is legally prevented from disclosing such information or, even, when Auberge de la Langouste is prevented from fulfilling your request due to a third party contract. In all cases of denial by Auberge de la Langouste, the appropriate justification will be presented to You.
CHANGES
As technology and our services advance, we will also adapt our Privacy Policy. Whenever this happens, we will publish the new version, which will indicate the date on which the revision took place. If you deem necessary, you may request the most updated version of our Privacy Policy by other means. In any case, You should check this page regularly to learn more about the status of this Privacy Policy.
REVOCATION
If the processing of your Personal Data is based, for the most part, on your consent, please be aware that your consent may be revoked at any time. In general, revocation, however, will only apply to the future use of Personal Data. You can revoke your consent by email to Auberge de la Langouste. Revoking consent may mean that certain services are no longer available to You or that they are subject to restrictions or limitations. Auberge de la Langouste reserves the right to exercise our data activities on a lawful basis at any time.
CONTACT US
If You have any questions or concerns about this Privacy Policy, or about our practices for collecting and using Personal Data, or about a possible violation or breach of confidentiality of Personal Data or privacy, You can contact us via email at Info@aubergedelalangouste.com.br
